Terms of Service
Cancellation/Refund/Return Policy
We want you to be satisfied with your order. We offer the following solutions for order cancellations, refunds, and returns. Please contact us directly with any questions about our policies.
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A. Order Cancellation
You have the ability to update or abandon your order at any time prior to selecting ‘Pay for Pickup’ or ‘Pay for Delivery’. Once an order is placed and confirmed by us, we begin preparing it and therefore we cannot accept cancellations of any orders once confirmed by us.
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B. Refunds and Returns
If you receive an order that has missing items, wrong items, or unsatisfactory items, please contact us. If we are unable to resolve your concerns with your order we may, in our sole discretion, choose to offer you an alternative item, a credit towards a future purchase, or a partial or complete refund. Any provided refunds will be processed via the payment method used to place the order.
Delivery Policy
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A. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and discuss options.
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B. Delivery Area
Items offered on our website are only available for delivery to addresses within a fixed radius around our restaurant. You can enter your address to see if you are in our delivery zone.
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C. Delivery Time
An estimated delivery time will be provided to you once your order is placed. We make every effort to fulfill your order within this time period, and will do so unless there are exceptional circumstances.
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D. Delivery Date
Date of delivery will be chosen at the time the items are ordered by you.
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E. Delivery Fee
Additional delivery fees may apply.
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F. Delivery Instructions
You can provide special delivery instructions on the checkout page on our website.
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G. Questions
If you have any questions about the delivery or your order, please contact us.
SMS Messaging
Once you opt in, you will receive SMS messages including promotional offers, cart reminders, and other marketing communications.
You can cancel the SMS service at any time. Just text “STOP”. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword “HELP” for more assistance, or you can get help directly via the contact information below.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read our privacy policy: Wild Pita Privacy Policy
Contact Us
Wild Pita:
(972) 913-2777
mak@yelaconcepts.com
